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Frequently asked questions

The following are the questions we get asked most often. If you have any other questions or enquiries give us a call or ask us a question via the tab above. 


On the jetboat there is a possibility that spray can come up in to the boat. We do provide optional spray jackets for you to wear under your lifejacket.


During the tour you will get wet up to your knees, and possibly (but rarely) further. A wetsuit and wetsuit booties are provided on the tour for this reason, and are required to be worn throughout the entire duration of the trip.


We recommend that all year round customer be prepared with a warm layer of clothing, comfortable footwear for walking and sunglasses/eyewear. During the summer months sunscreen, insect repellent are a must; while in the winter warm hats and gloves and an extra layer of clothing are strongly advised. A small bag is allowed to be carried with you for the entire duration of the tour, should you require any extra items.



We provide all customers with a wetsuit, wetsuit booties, fleeces, spray jackets and dry bags. Sunglasses/eyewear are recommended all year round and during the summer months you should come prepared with your swimwear, sunscreen, insect repellent, sun hat and water. During winter we advise that all customers come with warm hats and gloves, woollen socks, and thermal layers.

For both tours cameras are recommended, however are carried at your own risk.


Lunch is not provided on this tour. The tour duration is 3 hours and all customers are allowed to bring with them a small bag, should they need to take any refreshments with them. 


For this full day tour you will stop along the way and enjoy a wilderness picnic lunch. A dry bag is also provided for each customer, should you need to take any extra snacks with you.

Please feel free to take advantage of the stunning scenery of Mt Aspiring National Park and bring your camera. Guides and drivers stop regularly for photo opportunities, in fact the only time cameras are not recommended is during the 360 degree spins (which our drivers will warn you of approximately 10 seconds prior). Please note that we do operate in a wilderness area and that any camera carried, is carried at the customers own risk

The guided nature walk through the Paradise Beech forest is very gentle, just a 30 minute meander through the native New Zealand Bush filled with lots of informative photo stops. If you have any queries about a particular injury or health concern please contact our reservation team.

Unfortunately we are unable to guide pregnant women on our Jet Boats.

Yes, there are 'wilderness toilets' located in the Paradise forest walk for Wilderness jet customers and a toilet for Funyak at both the Beansburn and the Rockburn streams.  However be aware all the toilets are self composting and not flush toilets.  They are also generally in sand fly areas.  dart River does maintain and clean these toilets regularly.

We do have staff at base that speak English, Chinese and some French.  

We do not have translators on the trips HOWEVER the Dart River Wilderness Jet has GPS triggered commentary in Chinese, Japanese, German, Spanish and French.  

This is a substantial commentary covering the backroad route, landscapes, glaciers, movies, history and the forest walk.  Please request it in your booking by asking for the KRUSE system.  

Jet boating

If for any reason, medical or otherwise, you are unable to get into and out of the jet boat without assistance, you are required to have two support people who are able to get you in and out and they must also be booked on your trip. You must also be able to hold onto the handrail and brace yourself with your feet for the full duration of the trip. If you have any specific medical conditions including breaks and fractures, or if you suffer from back or neck problems please advise us at the time of booking so we can assess and advise your suitability to travel.

Funyak and Horse Riding

Depending on the injury or medical condition will determine whether or not you are able to join us. Please feel free to contact us so we can asses and advise your suitability to travel

Jet Boats

We don’t have a weight limit but you must be able to fit into one of our life jackets to ride. We do have larger sizes available. If you are unable to get into and out of the jet boat without assistance, you are required to have two support people who are able to get you in and out and they must also be booked on your trip.

Horse Riding

For the health and wellbeing of our horses, we have a strict rider weight limit of 95 kilograms and therefore ask you to provide your weight when booking.